Our Privacy Policy

/Our Privacy Policy
Our Privacy Policy2018-06-05T11:30:09+00:00

Our Privacy Policy

Please click to find out more about Your Relationship Coach. We are registered with the ICO; our registration number is being processed and will be added as soon as we receive it. Our designated statutory authority under the General Data Protection Regulation (GDPR) is the ICO. We are based in the UK.

The individual in charge of Data Protection within Your Relationship Coach is Caroline Burr. Mail to contact Caroline Burr by email and call 01753 771575 to contact Caroline Burr by telephone.

What data we collect – from our website

Website Newsletter Signup

For all data collected via our website newsletter signup option at Your Relationship Coach, we capture information on individuals who we believe are choosing to consent and opt in to receiving the Your Relationship Coach newsletter via email.

We capture these individuals’ names and email addresses.

The lawful reason that we use to process this data is consent.

The data is kept for 2 years and then we will ask these individuals to opt-in and consent again.

The data comes directly from the individual themselves. There is no automated decision-making or profiling done on this data.

We keep an audit trail of when and how we capture this data. We keep an audit trail of when and how we process data relating to these individuals.

Website ‘Contact Us’ Form

For all data collected via our website form on our ‘Contact Us’ page at Your Relationship Coach, we capture information on individuals whom we believe are expressing an interest in entering into a coaching contract with Your Relationship Coach, are requesting some further information, or have some other relevant enquiry.

We capture these individuals’ names and email addresses.

The lawful reason that we use to process this data is consent.

The data is kept for 6 months if a contract is not agreed, or for the term of the contract and 30months after that ends.

The data comes directly from the individual themselves. There is no automated decision-making or profiling done on this data.

We keep an audit trail of when and how we capture this data. We keep an audit trail of when and how we process data relating to these individuals.

What data we collect – within coaching contracts

Coaching Clients

For all data collected during a coaching contract with Your Relationship Coach, we capture information on individuals and couples to enable us to deliver an effective and high level of service as Your Relationship Coach.

We capture clients’ names, addresses, telephone numbers and email addresses. We also capture special category data necessary for our in depth relationship work which includes data on gender, ethnic origin, religion, health, sex life, sexual orientation and children.

The lawful reason that we use to process this data is contract. Because we process special category data we also use explicit consent as an additional Lawful Reason to process personal data.

All data is kept for the term of the contract and 30 months after that ends. Limited personal financial data is kept for 6 years in line with HRMC compliance.

The special category data is NOT shared with any third parties or external organisations. We will share limited personal data with an external organisation – names and phone numbers – in the event of an emergency where we are unable to make contact ourselves to cancel booked sessions.

The data comes directly from the individual themselves. There is no automated decision-making or profiling done on this data.

We keep an audit trail of when and how we capture this data. We keep an audit trail of when and how we process data relating to these individuals.

Other information on what we do with data

We store and process data for which we act as Data Controllers in the UK.

We do not provide information for which we act as Data Controllers to third-parties.  We do use external organisations to process data in some instances.  This includes our Virtual Assistant (Pink Spaghetti), our email delivery system (Mailchimp), our Accounts Software (Xero), our website support (Website Wonder Woman) and our backup (Carbonite).

We have signed GDPR compliant agreements with Pink Spaghetti & Website Wonder Woman. For Xero, Mailchimp and Carbonite please see the following links for their commitment to data protection:

Xero – https://www.xero.com/uk/about/terms/privacy/

Mailchimp – https://mailchimp.com/legal/privacy/

Carbonite – https://www.carbonite.com/globalassets/files/white-papers/carb-corp-gdpr-wp.pdf

How we look after data

We take reasonable technical and procedural precautions to prevent the loss, misuse or unauthorised alteration of personal data.

We store the personal data that we collect securely. We do not publish the details of the safeguards we use to protect personal data that we control as this could reduce the effectiveness of those safeguards.

Cookies

Cookies are text files placed on your computer to collect information about which pages you visit, and how long for. This information is used to track use of the website and to compile statistical reports on website activity.

 You can set your browser not to accept cookies, or please Google “how to remove cookies from your browser” if this is what you would like to do. However in a few cases some of our website features may not function as a result.

We are working on making this GDPR compliant, but as a small business this is taking a little longer.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Your rights

Your Relationship Coach recognises the rights of data subjects as defined in the General Data Protection Regulation (GDPR).

We will always seek to uphold those rights and you can click on each right below to find out more and to enable you to communicate with us to exercise those rights, where relevant.

If you have any concerns about any of your rights or data, Your Relationship Coach asks you in the first case to email Caroline Burr at caroline@yourrelationshipcoach.co.uk so we have the chance to resolve any issues directly with you. Please let us know what individual rights you are enquiring about. A thorough validation process will take place before any information is shared.

However, if we cannot resolve things between us, Your Relationship Coach recognises your right to lodge a complaint with a supervisory authority. You can access the ICO’s website from this link.